Overview

Emerge is a fast-growing business services enterprise firm headquartered in Rochester, NY.  We are seeking highly motivated representatives who have strong customer service skills.  Customer Success Representatives interface with customers via outbound calls, or through email depending upon the customer requirements. This role facilitates the return of leased assets and supports inventory management. 

Job Responsibilities  

·         Deliver the highest level of Customer Service daily

·         Execute data integrity within the company’s CRM (Salesforce)

·         Interface with multiple business units

·         Track, trace, document and arrange retrieval of assets

·         Educate customers about features and benefits of products to improve product-related sales and customer satisfaction

·         Collaborate with team members and coordinate solutions for customers

·         Prepare complete and accurate work including appropriately notating systems of actions taken

·         Establish and maintain strong customer relations with both internal and external customers

·         Diffuse difficult customer situations

·         Other tasks as assigned

Qualifications  

·         Outbound calling, or customer outreach experience

·         Customer focus and service oriented

·         Associates Degree preferred; but not required

·         Strong interpersonal, public relations and oral presentation skills

·         Well organized and driven to achieve goals

·         Strong computer skills or CRM experience

Work Environment

·         No relocation and no travel

·         Tuesday-Friday work week

·         Part-Time: 20 Hours per week 8:30am-1:30pm ET

·         Applicants must be currently authorized to work in the United States on a part-time basis.

“Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.”